+855 (0)12 712 750 / +855 (0)36 210 159 info@thebeachhousekep.com

Frequently Asked Questions

Please feel free to click on each category of interest for further information.

As it’s always a good idea to know roughly what to expect before you arrive at a new place, we’ve put together a selection of our most commonly asked questions to help you get a better idea of what to expect during your stay.

Just click on a question to get further information..

We’ll continue to add to this list as new questions arise.  In the meantime, if there’s anything you feel hasn’t been answered or if there’s something you’re not sure of, please drop us a line at the email address above and we’ll get back to you as soon as possible.

How do I get there?
  • From Phnom Penh

It’s a good idea to allow 2hrs 45 minutes from Phnom Penh International Airport. Taxis are usually readily available as you pass through arrivals or can be booked in advance.  Expect to pay around $55USD one way.

  • From Kampot

The quiet little river town of Kampot is about half an hour away.  Tuk-tuk’s offer a more personalised scenic experience from around $10USD one way, while shared (and often cramped) minivans cost just a few dollars.

  • From Sihanoukville

The lively beach destination of Sihanoukville and it’s popular islands are about 2 and a half hours away.  You can get a daily bus for around $12USD with a stopover in Kampot.

Do you accept credit card?
Yes.  We accept most credit cards, though a minimum transaction of $150USD as well as standard credit card fees apply. We also accept cash in both US Dollars and Khmer Riel.
What time can I check in?
Check in is from 2:00 pm and ends at 9:00pm. In the event that you do need to check in late, it’s essential that you call ahead to help us make the necessary arrangements.
When do I have to check out?
Check out for all guests is 11:00am.  A late check out can be arranged at an additional cost though depends entirely on the availability at the time.  Letting us know the day before will help us accommodate you as best we can.
Is it ok to bring pets?
Unfortunately, for hygiene reasons and in order to maintain the relaxed atmosphere at The Beach House we don’t allow any pets on the premises.
Can I smoke in the room?
Unfortunately, no.  We don’t allow smoking inside the rooms. Please use the balconies and outside areas where ashtrays are provided.  (We will impose a $50 surcharge to cover extra cleaning costs as necessary.)
Is it ok to bring outside guests to my room?
No.  In the interest of safety, security and common decency, we have a strict policy on allowing outside visitors into rooms.  Please note that all guests must provide passport or ID on check in.
Should I be worried about safety and security?
We provide 24-hour round-the-clock security.  Please note however that while we are located in a very safe and friendly area of Kep, in the interest of your own security, please remember to keep your door locked.  A secure safety box is also provided at reception for your personal effects.
Can I bring in food or drink from outside?
For safety reasons cooking in the room is not allowed. Out of respect for our restaurant, staff and other guests, please do not bring food or drinks from outside.
Do you have a drugs policy?
Drugs and weapons of any kind along with gambling and prostitution are all illegal in Cambodia and strictly prohibited at The Beach House.
Do you have a safety deposit box?

 

Yes.  Please ask at reception and we’ll secure your valuables for you.  While The Beach House has 24-hour security and Kep is a safe area in general, we take no responsibility for the loss of personal or valuable items left in your room.

Do I need to bring a power adaptor?

While The Beach House sockets are compatible with most European/Asian standards, it’s always generally a good idea to bring a power adaptor with you when you travel overseas.

A quick note on electricity: Power outages can occur quite frequently in Cambodia.  To try and keep this inconvenience to a minimum, we have a backup generator on hand for those tricky times.

Is it ok to drink the water?
Complimentary drinking water is provided in your room. It is not safe to drink the tap water in Kep or Cambodia in general.
How about tipping?
While tipping is not compulsory here, it’s very gratefully received and shared equally amongst all staff.
Where can I swim?

The Beach House pool

Our saltwater pool is cleaned twice daily.  Life jackets are also available on request.  Please note that we accept no responsibility for any accidents in or around the pool.  Please: no running, jumping or food or drink inside the pool.

Kep Beach

There is very little current and very few waves at the beach and is perfectly safe for swimming.  As with all public places, be sure to take care of your belongings.

What's the best way to get around?

There are plenty of motos (scooters) available for hire in Kep.  Prices differ slightly depending on whether you opt for a manual or automatic, but expect to pay around $7USD per day. If you prefer a more laid back approach to your sightseeing there are plenty of mountain bikes available for hire for around $5USD per day.  Just ask a member of staff who will be more than happy to arrange something for you.