Frequently Asked Questions
Please feel free to click on each category of interest for further information.
As it’s always a good idea to know roughly what to expect before you arrive at a new place, we’ve put together a selection of our most commonly asked questions to help you get a better idea of what to expect during your stay.
Just click on a question to get further information..
We’ll continue to add to this list as new questions arise. In the meantime, if there’s anything you feel hasn’t been answered or if there’s something you’re not sure of, please drop us a line at the email address above and we’ll get back to you as soon as possible.
How do I get there?
- From Phnom Penh
It’s a good idea to allow 2hrs 45 minutes from Phnom Penh International Airport. Taxis are usually readily available as you pass through arrivals or can be booked in advance. Expect to pay around $55USD one way.
- From Kampot
The quiet little river town of Kampot is about half an hour away. Tuk-tuk’s offer a more personalised scenic experience from around $10USD one way, while shared (and often cramped) minivans cost just a few dollars.
- From Sihanoukville
The lively beach destination of Sihanoukville and it’s popular islands are about 2 and a half hours away. You can get a daily bus for around $12USD with a stopover in Kampot.
Do you accept credit card?
What time can I check in?
When do I have to check out?
Is it ok to bring pets?
Can I smoke in the room?
Is it ok to bring outside guests to my room?
Should I be worried about safety and security?
Can I bring in food or drink from outside?
Do you have a drugs policy?
Do you have a safety deposit box?
Yes. Please ask at reception and we’ll secure your valuables for you. While The Beach House has 24-hour security and Kep is a safe area in general, we take no responsibility for the loss of personal or valuable items left in your room.
Do I need to bring a power adaptor?
While The Beach House sockets are compatible with most European/Asian standards, it’s always generally a good idea to bring a power adaptor with you when you travel overseas.
A quick note on electricity: Power outages can occur quite frequently in Cambodia. To try and keep this inconvenience to a minimum, we have a backup generator on hand for those tricky times.
Is it ok to drink the water?
How about tipping?
Where can I swim?
The Beach House pool
Our saltwater pool is cleaned twice daily. Life jackets are also available on request. Please note that we accept no responsibility for any accidents in or around the pool. Please: no running, jumping or food or drink inside the pool.
There is very little current and very few waves at the beach and is perfectly safe for swimming. As with all public places, be sure to take care of your belongings.
What's the best way to get around?
There are plenty of motos (scooters) available for hire in Kep. Prices differ slightly depending on whether you opt for a manual or automatic, but expect to pay around $7USD per day. If you prefer a more laid back approach to your sightseeing there are plenty of mountain bikes available for hire for around $5USD per day. Just ask a member of staff who will be more than happy to arrange something for you.